FAQs

  • What should I do if there is a discrepancy with my order?

    We use the latest software in our warehouse to ensure you receive your order as expected; however, if there are any discrepancies with your order, you must Contact Us as soon as possible.

    If you have been shipped the incorrect goods then please do accept our apologies. Please use the free returns label to return the incorrect items and any replacements will be sent to you at no extra cost to yourself.

    Please note: We are not able to refund the cost of returning goods by other methods – please use the free returns label provided or Contact Us to obtain a replacement label.

    We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.

    If you have not received your order within 28 days, please contact us. We regret we are unable to assist with any claims for non-receipt unless reported within this timescale.

  • What should I do if there is a discrepancy with my order?

    We use the latest software in our warehouse to ensure you receive your order as expected. However, if something is not right with your order, the best thing to do is contact us as soon as possible and we will do everything in our power to resolve it for you.

    If you have been shipped the incorrect goods then please do accept our apologies. Please use the free returns label to return the incorrect items and any replacements will be sent to you at no extra cost to yourself.

    Please note: We are not able to refund the cost of returning goods by other methods – please use the free returns label provided or contact us to obtain a replacement label.

    We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you’re responsible for the return(s) until they’ve been received by us.

    If you have not received your order within 28 days, please contact us. We regret we are unable to assist with any claims for non-receipt unless reported within this timescale.

  • Can I change my order once I have placed it?

    Orders for personalised products can only be changed or cancelled within the below timeframes after placing your order. This is because we start the production process for personalised products after receiving the order.

    Speedy lab service – within 30 minutes

    Standard service – within 24 hours

    If you need to change your order, please contact us.

  • Do you offer a fit guarantee?

    We want you to be delighted with every OPRO product. In the unlikely event that you are unhappy with your purchase, please contact us.

  • Can my order be dispatched to multiple delivery addresses?

    We can only arrange delivery to a single address per order. If you need delivery to multiple addresses, please place a separate order for each delivery address.

  • How should I store my mouthguard when I am not wearing it?

    Keep your OPRO mouthguard away from direct sunlight and heat sources. The best place to store it when it’s not being worn is in its case.

  • Will my mouthguard come with a case?

    Yes! Each OPRO mouthguard comes with a hard storage case.

  • What is speedy lab service?

    Customised items are made to order so there is a two-week lead time for fulfilment. If you need your personalised Instant Custom-Fit sooner, you can upgrade to speedy lab service to have your OPRO manufactured within two working days. Speedy lab service is via whichever method you choose during online checkout. Please see details and costs at the checkout.

  • What's the difference between the levels of mouthguards?

    All OPRO Self-Fit sports mouthguards have been designed to provide protection from potential injury to teeth and soft tissue and to remain firmly in place when being worn. The level of protection and retention increases with each level of mouthguard from Snap-Fit through to Instant Custom-Fit.

    In order of most protection and retention to least: Instant Custom-Fit, Platinum, Gold, Silver, Bronze, Snap-Fit. 

    See our range comparison here.

  • Why do I need a mouthguard?

    Teeth, unlike bones, do not heal. Injury to teeth is permanent and the effects can be traumatic. Using a well-fitting, CE certified mouthguard gives your teeth and gums the best possible protection from dental trauma.

  • What is Antimicrobial and why do I need it?

    Bacteria can thrive in the most unlikely of places, something that is best avoided in an item that goes into your mouth many times during its lifetime.

    From Silver level upwards, OPRO Self-Fit sports gum shields contain a Biomaster antimicrobial additive. This odour and taste-free additive protects the product against bacteria for the lifetime of the product, including antibiotic-resistant bacteria such as MRSA.


  • At what age would I change from a junior to an adult mouthguard?

    Our junior mouthguards are suitable for children up to age 10. When they reach the age of 10, we suggest that you use an adult mouthguard.

    It’s worth bearing in mind that children do grow at different rates, therefore a children’s mouthguard requirement is based on the individual - this is a general guideline based on our experience.

  • I wear fixed braces, so what's the best option for me?

    We have mouthguards suitable for individuals with fixed braces. They have been specially designed to fit around a fixed brace and still provide the same level of protection as the non-brace versions.

  • Should I be wearing the mouthguard to sleep?

    Definitely not! Gum shields are not designed or intended to be worn at night. If you suffer from bruxism (teeth grinding), contact us about our specially-designed night guards.

  • I tried moulding my mouthguard but it still isn't the exact fit I want, can I boil it again?

    Absolutely. Provided that you follow the moulding instructions carefully and do not leave your mouthguard in the hot water for longer than 20 seconds on each occasion, our mouthguards can be moulded multiple times.

  • What makes an OPRO mouthguard different to others?

    OPRO Self-Fit mouthguards feature our unique fin technology. These fins are rib-like structures that soften and become gel-like in hot water. Based on millions of dental impressions, these fins are placed in exactly the right place to grip your teeth. Between the hot water bath and anatomical placement, the gum shield moulds snugly around your teeth and soft tissue to provide outstanding fit and retention.

  • What's the difference between single and double layer protection?

    All OPRO Self-Fit gum shields are fully CE certified. This guarantees that every mouthguard meets the required standards for protection and retention. From mouthguard level Silver and upwards, a second layer has been added to provide even more retention and extra peace of mind when playing your sport.

  • Are OPRO mouthguards CE and UKCA certified?

    Yes, OPRO mouthguards are legally CE certified and we also have the UKCA logo.

  • How do I clean my mouthguard?

    We suggest using OPRO cleaning tablets to ensure your mouthguard stays hygienically clean and minty fresh. Do not use toothpaste or anything abrasive as this will cause damage to your mouthguard.

  • How long does a mouthguard last?

    This depends on your age and the condition of your mouthguard. Children and those undergoing orthodontic treatment should change their gum shields on a regular basis. Mouthguards should also be inspected frequently to check for any signs of wear and tear. Older children and adults may not grow, but the mouthguard will wear down with use so we would recommend replacing your mouthguard annually.

    Please also note that our comprehensive dental warranty is only valid for a year from the date of purchase.

  • How do I fit my mouthguard?

    Each OPRO mouthguard comes complete with full instructions inside the pack. Follow the instructions on the fitting leaflet carefully. You can also check out our fitting videos here. If you experience any difficulty with fitting your OPRO mouthguard, please contact us and one of our experienced customer care team will be happy to help.

     
  • What material are OPRO mouthguards made from?

    OPRO mouthguards are made from ethylene-vinyl acetate (EVA).

  • Do OPRO Self-Fit mouthguards contain latex or BPA?

    No, all of our mouthguards are free from latex, BPA, and phthalates.

  • Do OPRO mouthguards come with a dental warranty?

    Yes; we offer a 12-month limited dental warranty on all OPRO mouthguards. All purchases made on www.opro.com are automatically enrolled and qualify under the terms of the dental warranty. To view the dental warranty details, please click here

  • What payment options do you offer?

    • Visa 
    • Visa Debit 
    • Visa Electron 
    • MasterCard 
    • Debit MasterCard 
    • UK-issued Maestro 
    • PayPal
    • Apple Pay
  • Do you have a return policy?

    Yes, we offer a 14-day return guarantee. Find out more here.

  • Can I exchange an item for a different size?

    We cannot process exchanges. If you would like to return your order for a different size, please follow the return instructions to obtain a refund and then place a new order on our website for the preferred size.

  • Do you have any job vacancies?

    Please take a look at our careers page for information about working at OPRO.

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