How do I return an item purchased through this site?
Personalised products cannot be returned.
We offer a 14-day return guarantee for items purchased through this site. If you would like to return your order, please contact us.
Can I exchange an item?
We cannot process exchanges. If you would like to return your order for a different item please follow the return instructions to obtain a refund and then place a new order on our website for the preferred item.
How do I return an item purchased from another retailer?
For items NOT purchased through this site please contact your retailer.
How do I exercise my statutory right to cancel?
Orders for personalised products can only be cancelled within the below timeframes after placing your order. This is because we start the production process for personalised products after receiving the order.
Speedy lab service – within 30 minutes
Standard service – within 24 hours
To cancel your personalised order within the above timescales, please contact us.
In order to exercise your statutory right to cancel non-personalised products, please:
CONSEQUENCES OF CANCELLATION
We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.
What is my statutory right to reject faulty goods?
We hope our quality control measures will prevent faulty products from being despatched; however, if you have received goods which are faulty, you have a short term right to reject the faulty goods within 30 days of delivery. Please Contact Us as soon as possible to report receipt of faulty goods.
If you do not exercise this right, you have a right to the repair or replacement of the faulty goods and, if such the repair or replacement is inadequate, you have a right to reject the goods and obtain a full refund.