Shipping policy

Overview

This Shipping Policy outlines how orders are processed, shipped, and delivered for customers purchasing from our UK-based ecommerce store. We aim to provide a reliable and transparent delivery experience.

Order Processing

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • Orders placed after cut-off times or during weekends/public holidays will be processed the next working day.

  • During peak periods (e.g. sales, holidays), processing times may be slightly longer.

Shipping Options & Delivery Times

United Kingdom

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days

European Union

  • Standard International Delivery: 3–10 business days

  • Delivery times may vary depending on destination and customs processing.

Rest of World

  • International Delivery: 5–14 business days

  • Delivery times are estimates and may vary based on location and customs clearance.

Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery destination, order weight, and selected shipping method.

  • We may offer free shipping promotions, which will be clearly communicated on our website.

Customs, Duties & Taxes

  • For orders shipped outside the UK, customs duties and taxes may apply depending on the destination country.

  • These charges are the responsibility of the customer unless otherwise stated at checkout.

  • Delays due to customs clearance are beyond our control.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

  • Please allow up to 24 hours for tracking updates to appear.

Delivery Issues

  • If your order has not arrived within the estimated timeframe, please contact our customer support team.

  • We are not responsible for delays caused by courier services, customs, or incorrect shipping information provided by the customer.

Incorrect Address

  • Please ensure all shipping details are accurate at checkout.

  • We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

  • If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Damaged Items

  • If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery).

  • We will investigate the issue with the courier and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions regarding shipping, please contact our customer support team at:
info@opro.com

This policy may be updated from time to time to reflect changes in our operations or legal requirements.

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