FAQ

We hope the information below will answer your question(s) but should you have any further queries please do not hesitate to contact us.

CONTENTS


Product


How do I use the Home impression kit?


Which protection level should I choose?


Do OPRO mouthguards carry the CE mark?


What about boil and bite mouthguards, aren't they as good?


How many teeth will the mouthguard cover?


Do OPRO mouthguards come with a dental warranty?


How long does a mouthguard last?


What happens if my child has a fixed brace?


What happens if my child will have a fixed brace fitted soon?


Can I have my name on the mouthguard?


Can I have a mouthguard without the OPRO logo?


Can I change the size of the OPRO logo?


Service


My child has an allergy. Can he/she still be seen by the OPRO dentist?


What do I do if my child has missing or loose teeth?


How do I order for a dental visit? (Even if I have left it rather late!)


Is there an additional charge for postage?


Can I change my order once I have placed it?


I had my impression fitted at my school/club, will the mouthguard be sent directly back to me?


What happens if my child missed the dental visit?


I’ve ordered a home impression kit; how is the kit and final mouthguard sent out?


How long does it take to receive my home impression kit and the final mouthguard?


What happens if I make a mistake with my impression kit? Will I be charged for replacement materials?


Aftercare


I have received my mouthguard and the colour is not what I ordered. What do I do?


I have just received my custom-fit mouthguard. Do I have to do anything before I wear it for the first time?


What do I do if my OPRO custom mouthguard feels dry in your mouth?


I have broken my case, can I order a new one?


What do I do if my OPRO custom mouthguard is too tight?


What do I do when the edge of the mouthguard is tight?


What do I do when the mouthguard feels like it is pressing too hard on the teeth, or if you can't get the mouthguard fully into your mouth?


How do I store my OPRO custom mouthguard?


How do I clean my mouthguard?


The coloured stripes on my mouthguard are not as wide as the brochure indicates.


DELIVERY, TRACKING & RETURNS INFORMATION



Please click here for delivery, tracking and returns information.

How do I use the Home impression kit?



The home impression kit comes with full instructions. Please refer to your kit for fitting process, or click here.

Which protection level should I choose?



For more information on the protection levels please click here.

Do OPRO mouthguards carry the CE mark?



All OPRO mouthguards are fully and legally CE certified and we are happy to provide our certificates as proof that we have met the necessary requirements. Please contact us at info@oprogroup.com.

What about boil and bite mouthguards, aren't they as good?



Boil and bite mouthguards do not offer as much protection as a custom-fit mouthguard. As a custom mouthguard is manufactured to suit the individual’s mouth it will offer more comfort and better fit.
How many teeth will the mouthguard cover?


OPRO mouthguards are made to cover all the teeth back to and including the first premolar.

Do OPRO mouthguards come with a dental warranty?



Yes we offer a 12 month limited dental warranty on all OPRO Custom-Fit mouthguards. For more information and to view the terms and conditions please contact us.

How long does a mouthguard last?



This varies according to many factors, e.g. growth, usage etc. Normally a growing child would require a new mouthguard once a year. Although the teeth and bones may be growing, the mouthguards are flexible, and can accommodate some movement. Older children and adults may not grow, but the mouthguard will wear down with use so we would recommend replacing your mouthguard annually.

What happens if my child has a fixed brace?



We can still make a mouthguard which will fit around the brace. Our technicians will ensure that room is left for movement of the teeth. However, the mouthguard will not last as long because of the movement.

What happens if my child will have a fixed brace fitted soon?



We can make a mouthguard now. But, when the brace is fitted, the mouthguard would have to be discarded and a new orthodontic mouthguard made.

Can I have my name on the mouthguard?



Yes all OPRO mouthguards come with the wearer’s name and order reference laminated into the guard. If you had your mouthguard fitted through a school or club your school/club name will also be added to the mouthguard.

Can I have a mouthguard without the OPRO logo?



No, all OPRO mouthguards will have the OPRO logo on the front and this cannot be removed, with the exception of certain licensed products.

Can I change the size of the OPRO logo?



No the size of the OPRO logo is predetermined and cannot be adjusted.

My child has an allergy. Can he/she still be seen by the OPRO dentist?



Every case must be considered individually. Please contact our Customer Care team who can discuss this with you.

What do I do if my child has missing or loose teeth?



No problem. Our technicians automatically check the impressions and models for teeth which are yet to erupt and 'block out' the models, i.e. create extra space for the new teeth to erupt.

How do I order for a dental visit? (Even if I have left it rather late!)



Right here on our website! We provide lists for the schools, telling them which children have ordered, and if you order now, your child's name will be on their list. If the appointment is today/tomorrow, still place the order now, but also tell your child to attend the session and take the order confirmation along. You will also need to let the teacher know that you have placed an order over the Internet and would like to attend the visit.

Is there an additional charge for postage?



The cost of purchasing your custom mouthguard includes standard delivery of the OPD and the completed mouthguard at no extra cost. However, we are unable to prepay our returns envelopes and therefore ask that you pay to return your impression to us by post. All mouthguards fitted at a dental visit include delivery of the completed mouthguard to your school/club.

Can I change my order once I have placed it?



Yes you can change any part of your order up until we receive the impression. Once your mouthguard is being made we won’t be able to change the order. Please contact our customer care team if you would like to amend your order.

I had my impression fitted at my school/club, will the mouthguard be sent directly back to me?



If you had your impression fitted by one of our OPRO dentists at your school or club then your mouthguard will be returned to your school/club approximately a week after the visit. You will be notified directly by email when the mouthguards are on their way back.

What happens if my child missed the dental visit?



If your child is unable to attend the dental visit and we are not due back into the school/club again during that academic year, we will send you a home impression kit so you can still have your OPRO Custom-Fit mouthguard made. There will be no extra charge for sending a kit.

I’ve ordered a home impression kit; how is the kit and final mouthguard sent out?



All home impression kits and mouthguards are dispatched by Royal Mail 2nd class post. If you would like your kit or mouthguard sent out by 1st class post or a tracked service please contact our customer care team after you have placed your order. Additional charges may apply.

How long does it take to receive my home impression kit and the final mouthguard?



Once you place your order your kit will be dispatched immediately. Once we receive your completed impression your mouthguard will take between 3 – 5 working days to be manufactured and dispatched. Please note in peak periods such as September the turnaround can increase to up to 10 working days. You will receive a notification email when we receive your impression and another when your mouthguard is being dispatched.

What happens if I make a mistake with my impression kit? Will I be charged for replacement materials?



No we will replace your kit free of charge if you make a mistake. If you do have issues taking your impression please contact our customer care team for more advice.

I have received my mouthguard and the colour is not what I ordered. What do I do?



In the rare situation that your OPRO has not been made to the specification you made please contact our customer care team immediately who will rectify the issue.

I have just received my custom-fit mouthguard. Do I have to do anything before I wear it for the first time?



OPRO mouthguards are made to be comfortable at body temperature and may be tight if too cold. Run your new OPRO under warm water (not hot or boiling water) for 10-15 seconds before trying it for the first time.

What do I do if my OPRO custom mouthguard feels dry in your mouth?



If your OPRO feels dry in your mouth, apply a thin film of petroleum jelly to the mouthguard.

I have broken my case, can I order a new one?



Yes replacement cases can be ordered through the accessories page.

WARNING- The following sections require the use of boiling water. Children should be supervised at all times.

What do I do if my OPRO custom mouthguard is too tight?



It is not unusual for a new mouthguard to be tight, rather like a new pair of shoes which need to be worn in. The most common sore spots are around the edge, particularly above the front teeth, there are two ways to ease any tight areas.

What do I do when the edge of the mouthguard is tight?



  1. Determine where the mouthguard is tight.
  2. Pour freshly boiled water into a cereal bowl.
  3. Hold the mouthguard and dip the offending edge ONLY into the water for 7-10 seconds. If you have a D3O mouthguard which carries the orange D3O sticker, please apply to the water for 15 to 20 seconds.
  4. Immediately shake off water and place mouthguard in mouth.
  5. Immediately rinse mouth with cold water whilst still wearing the mouthguard.

What do I do when the mouthguard feels like it is pressing too hard on the teeth, or if you can't get the mouthguard fully into your mouth?



  1. Determine where the mouthguard is tight.
  2. Boil a kettle of water.
  3. Hold the mouthguard vertically over a sink and carefully pour the boiling water into the offending part of the fitting side of the mouthguard (where the teeth are) for 5-7 seconds. If you have a D3O mouthguard which carries the orange D3O sticker, please apply to the water for 15 to 20 seconds.
  4. Immediately shake off water and place mouthguard in mouth.
  5. Immediately rinse mouth with cold water whilst still wearing the mouthguard. If required either one of these can be repeated as many times as needed. Remember that the water must be freshly boiled and that steps 4 & 5 must be done in very quick succession.

If you still experience discomfort after taking the above steps, DO NOT use your mouthguard. Contact us at info@oprogroup.com so that we may further assist you.

How do I store my OPRO custom mouthguard?



DO NOT leave mouthguard in direct sunlight or near heat source. When not being worn the safest place to keep your OPRO is in its case.

How do I clean my mouthguard?



You should clean your mouthguard with OPROrefresh mouthguard cleaning tablets after each use. Do not use toothpaste or other cleaning materials to clean your mouthguard. Most importantly, do not machine wash or tumble dry your mouthguard.

The coloured stripes on my mouthguard are not as wide as the brochure indicates.



OPRO cannot control the width of each band of colour as it varies according to the width and height of each individual's teeth.

Dental Warranty:

An OPRO mouthguard offers unbeatable protection against sporting injuries to the teeth. Each OPRO mouthguard is backed by our 1-year limited warranty. In the unlikely event of an accidental tooth loss or injury whislt wearing your OPRO, you may submit a claim toward the cost of remedial dental treatment. The warranty covers up to £1,000.00 (less a £100.00 deductible fee) and is effective for 12 months from the date of manufacture of your OPRO. Terms and conditions apply. Please contact info@oprogroup.com to request a copy of the dental warranty and related terms and conditions.

THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, MADE BY OPRO, AND OPRO'S LIABILITY FOR ANY CLAIM OF ANY KIND IS LIMITED TO THE TYPE AND AMOUNT OF CLAIM COVERAGE SET FORTH IN THIS LIMITED WARRANTY. THIS LIMITED WARRANTY SHALL NOT BE EFFECTIVE OR ACTIONABLE UNLESS THE OPRO MOUTHGUARD IS USED IN STRICT CONFORMITY WITH THE CUSTOMER CARE INSTRUCTIONS INCLUDED WITH THE OPRO. OPRO MAKES NO GUARANTEE THAT THE MOUTHGUARD WILL PREVENT ANY PARTICULAR INJURY, OR LIMIT THE IMPACT OF ANY TRAUMA OR OTHER IMPACT TO THE TEETH, MOUTH OR HEAD.

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